This statement regards the payment and refund policy of all services of Inkflow Digital, whether listed or unlisted, on this or any other related website.
Payment Policy
Below is a statement that explains our payment policy.
Pricing Method:
The primary pricing method is by the project. If any other forms of pricing are deemed more appropriate, depending on the type or nature of the project, it must be agreed to by all parties prior to work commencing.
Price Quote, Invoice and Retainer Fees:
Booking with Inkflow Digital secures the agreed on date and time slot, and occurs when the client agrees by electronically signing the price quote.
Once an agreement is made with Inkflow Digital, a 50% retainer fee (non-negotiable) will be required. This fee serves to book the time-slot, and acts as a cancelation fee should the agreement terminate prematurely.
An invoice will be sent once the price quote is signed, containing the 50% retainer fee. While immediate payment is encouraged, the client has a 2 week period to do so. If the invoice is unpaid within 2 weeks, the agreed on project and timeslot are forfeit.
Lengthier projects, ranging from mid to large scale in complexity, may be spread out into 3 payments as deemed appropriate, and as agreed on by both parties. This will likely be a 40/30/30 or a 30/40/30 payment structure with the first being the initial installment prior to work beginning, the middle payment made at a significant milestone (agreed on with client), and the final installment made prior to handover or launch.
The retainer fee is due upfront prior to commencement of any project.
Payment Methods:
The third party payment methods currently used by Inkflow Digital are Cash App Business and Stripe. Other methods may be available in the future (such as Apple Pay, Zelle, etc). PayPal or Venmo are also available.
A link to our Make a Payment page will be provided on our invoice sent to you via email. You may select whatever payment gateway as is currently available on that page.
Please see our Service Terms page to understand our policies regarding third party sites.
If the client prefers to send check or money order instead, please write it out to “Leon Bahrman”, and send it to:
Leon Bahrman
6005 Alta Monte NE
Albuquerque, NM 87110
Taxes (New Mexico):
I charge a gross receipts sales tax for New Mexico residents and local businesses only, for all services provided by Inkflow Digital. The future charging or suspension of charging a sales tax will be in accordance with any applicable laws, and clearly stated here.
Abandoned Price Quotes:
In the event that a price quote goes unsigned electronically (via PDF, MS Word, or any other available platform) or any physical document goes unsigned, or the client makes no other indication via email to move forward with the agreed on project, within one month from its receipt, the price quote will be forfeit.
Unpaid Invoices:
Payment of an invoice is typically due within two weeks of its being sent.
If a greater amount of time is needed, we can work this out, or a new invoice can be issued closer within your budgetary timeframe.
If the invoice is not paid within a 2 week period from its sent date, the project and/or deal will be considered null and void, unless other arrangements were agreed on prior.
Revisions:
Two revisions are allowed as needed. Afterward, any other revisions for web design, content, copywriting, video projects or any other applicable service not listed here, will be charged to the client.
Typos, spelling errors, or execution based on misunderstood information will not be charged to client, and is not considered a ‘revision’.
Cancelations:
In the event of a cancelation, the retainer fee (50% or other agreed on initial percentage) will be automatically applied as a cancelation fee.
If the cancelation occurred prior to retainer fee payment being received, but the price quote was signed and/or otherwise agreed on (indicated by electronic or verbal communication), then the client is bound by all applicable laws.
If the client cancels a project after work has begun or is near completion due to dissatisfaction, any unpaid fees will be fairly adjusted based on the work completed, time invested, and applicable hourly or project rates, and will be invoiced to the client. If the dissatisfaction is determined to be the fault of Inkflow Digital, the adjusted amount will be a reduced rate or discounted charge applied toward the final invoice.
Refund Policy
Refund requests will be handled on a case-by-case basis.
The retainer fee (whether 50%, 40% or 30%) is non-refundable, and serves as a cancelation fee.
If the client postpones the project start date, I will attempt to accommodate the new date in relation to other bookings or obligations. The retainer fee will then be applied to the newer date.
In the event that an agreeable time slot cannot be found toward a postponed project, the previously agreed on project will be considered cancelled, and the retainer fee will then become a cancellation fee.
If the project is cancelled midway through, any additional fees paid (after the retainer) will be applied to any work done, and any unfinished aspects of the project deemed by me as already paid for, will be refunded back to client.
If the project is cancelled, whether or not work has commenced, the retainer serves as the cancellation fee.
If for any unforeseen event, such as an illness or emergency, and the service cannot be performed by Inkflow Digital, or is postponed beyond what the client can or will allow, I will then refund the retainment fee, and any other following payments, if any, and Inkflow Digital will then have no further liability in respect to the contract or agreement.
Or, the retainer may be credited toward a future project (same or other of equivalent value), with any remaining balances to be factored in a new price-quote/invoice prior to commencement of the postponed or new project.
How refunds are paid:
The client must send in writing, whether by letter, or else via email their request for a refund. They may at that time arrange for how they want the money refunded, whether through the same app used in their original payment, or any other venue we agree on.
When refunds are paid:
All refunds will be paid promptly within 30 days or less.
By using and/or interacting with Inkflow Digital via this website or email, you are thereby acknowledging and agreeing to all the terms given above.